Shipping and returns policy
Monpure London ships worldwide to over 50 countries. Shipping times and costs vary by destination. Estimated delivery times are detailed below.
The United Kingdom
Orders shipped to the UK typically arrive within 2-3 business days with free shipping for orders over £50.
Northern Ireland, Guernsey, Isle of Man and Jersey take 4-5 days with free shipping for orders over £50.
The United States and Canada
USA: 7-10 days with free shipping for orders over $100.
Canada: 7-10 days with free shipping for orders over £75.
Austria, Belgium, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Switzerland, Sweden, Turkey and Vatican City.
3-5 days with free shipping for orders over €70.
Albania, Andorra, Greenland, Liechtenstein, Malta, Moldova, Monaco, Montenegro, San Marino and Serbia
5-7 days with free shipping for orders over €70.
Belarus, Ukraine, Bulgaria, Bosnia & Herzegovina and Czechia.
7-12 days with free shipping for orders over £61.
Australia and New Zealand
Australia and New Zealand: 6-12 days. Shipping costs £22.00.
Rest of the World
Other destinations like Bahrain, Israel, Jordan, Kuwait, Maldives, Oman, Qatar, Saudi Arabia, South Africa, Sri Lanka, United Arab Emirates and Yemen
6-10 days. Shipping costs £23.00.
4-5 days with free shipping for orders over £50.
Indonesia, Japan, Malaysia, Philippines, Singapore and South Korea are grouped under SE Asia & Japan
6-12 days. Shipping costs £24.90.
Delivery timescales and charges vary by destination and delivery method. Estimated delivery times are listed above.
If delivery is delayed due to unforeseen circumstances, we will contact you with a new estimated delivery date.
Risk passes to you once goods are delivered. Inspect items promptly and contact us about any damage.
We deliver internationally to selected countries listed on our website. International deliveries may incur import duties and taxes which you are responsible for paying.
Product and delivery prices are as listed on our website and may change from time to time. VAT is included in the product price where applicable.
We make every effort to ensure website prices are correct but will inform you of any pricing errors before processing your order.
Promotional discounts and voucher codes may be subject to restrictions and can be withdrawn at any time. Codes must be applied before you confirm and pay for your order.
We occasionally offer third-party promotions but are not responsible for any published externally without our approval.
If you cancel your order for any reason after dispatch, you must return the items to us at your own cost, unless the items are faulty, not as described, or you are legally entitled to cancel.
You must take reasonable care of items while in your possession and return them unused in original packaging. We are not liable for loss or damage in transit.
Return or refund requests can only be made within 14 days of receiving the order. Products have to be unopened or unused.
We will refund using the original payment method once items are returned. Refunds are made within 14 days of receiving returned items.
We will only refund the least expensive delivery cost if you choose a more expensive method.
We may reduce refunds if returned items have been damaged through mishandling. You remain liable until we inspect.